Services: Usability Research

Usability Research in ProgressA key component in any user-centered design process is the "usability lab." Whether it's one study or a series, U-Labs afford the design team the unique opportunity to observe the reaction of the target user population first-hand.

Hallmarks of PR&D usability testing:

  • Careful design of the recruitment screener.
  • A "bottom up" approach to test scenario development: start with the objectives and work back to the proper scenario design.
  • Development of debrief scripts.
  • Development of post-task questionnaires.
  • Session moderating characterized by "think aloud" test participant behavior.

In a U-Lab, you observe testers carrying out tasks and scenarios you design. You walk away with an important understanding of where your design is working and where it needs further design. Performance Research & Design can provide turnkey studies—design to final report—or any individual components needed by our clients.